Step 1: Locate the Hologram Sticker
On the packaging of your product, you will find a hologram sticker prominently displayed. The sticker is designed to reflect light and display unique patterns or symbols, indicating its authenticity.
Step 2: Scratch the Hologram Sticker
Gently scratch the surface of the hologram sticker to reveal a unique serial number. The serial number is a combination of letters and numbers that is specific to your product.
Step 3: Visit verify.herbaleva.com
Using a web browser on your computer or mobile device, visit our verification website: verify.herbaleva.com. This website has been specifically created to authenticate products.
Step 4: Enter the Serial Number
On the verification website, you will find a field to enter the serial number. Carefully type in the serial number exactly as it appears on your hologram sticker. Please ensure there are no spaces or errors in the entered serial number.
Step 5: Click "Verify"
After entering the serial number, click the "Verify" button on the website. The system will process your request and provide you with an immediate response regarding the authenticity of your product.
Step 6: Interpret the Verification Result
Upon verification, you will receive a clear result indicating whether your product is genuine or not. If the result confirms that your product is authentic, you can have peace of mind knowing that you have purchased an original product directly from us.
If the verification result indicates that your product is not genuine, please exercise caution and refrain from using it. Counterfeit products may not only be ineffective but could also pose risks to your health. We strongly recommend reaching out to our customer support team at [email protected] to report the counterfeit product and receive further assistance.