Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at Info@herbaleva.com.
Yes! We understand that the safety of your personal information is extremely important to you.
Our website is Certificated with SSL
SSL Certificates are small data files that digitally bind a to an organization’s details. When installed on a web server, it activates the padlock and the https protocol and allows secure connections from a web server to a browser. Typically, is used to secure credit card transactions, data transfer and logins, and more recently is becoming the norm when securing browsing of social media sites.
We accept payment by Visa Card, Master Card , American Express, Discover, shoppay , apple pay , google pay .
On Customer request We accept bank transfer , Western Union , Money Gram
If you are not satisfied with your orders. You should return them to us in their original, undamaged packaging, as soon as you informed us of your wish to return the items either by email or phone. you may return the items within 7 days of receiving your orders. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. We reserved the right to determine the condition of any item before carrying out refund. All shipping expenses for returned or exchanged goods are at the customer’s expense.
We ship to all countries around the world, like Lebanon ,Colombia,USA, UK, AU, France, Spain,Canada, Malaysia, Singapore, SA, UAE, Greece, Filand, Holand etc, We make all reasonable efforts to ship our product to you as quickly as possible. However, due to the nature of international shipping, please allow possible delay, if you are not from above countries, please contact us for further information
Most of the orders are shipped by Royal Mail and ARAMEX and we normally ship your order within 24hrs and you will receive your order between 1-10 days Maximum depend on which country you are. Once your order is shipped you will receive a tracking number to track your item.
You can track you order by providing Your Tracking Number